Terms & Conditions for Computer Repair Queens

Welcome to Computer Repair Queens (“we,” “our,” or “us”). By accessing or using our website, services, or booking platform (collectively, the “Site”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms
By using this Site or scheduling services, you agree to these Terms & Conditions. If you do not agree, please do not use our Site or services.

2. Services
Computer Repair Queens provides home appliance repairs, smart home installations, TV, phone, and tablet repairs, and related services (“Services”). Availability of Services may vary by location. Service estimates, schedules, and pricing are subject to change.

3. Booking and Payment
All bookings must be confirmed through our Site or customer service. Payment is required as specified for each service. We accept cash, card, and digital payment methods. Payments are processed securely, and all financial information is handled according to privacy and security standards.

4. User Responsibilities
You agree to provide accurate contact information, service details, and access to appliances or devices for repair or installation. You are responsible for ensuring a safe environment for our technicians.

5. Service Limitations and Disclaimers
We strive for high-quality work; however, Computer Repair Queens is not liable for pre-existing issues beyond our control. We do not guarantee uninterrupted or error-free service. Estimates are approximate and may change upon inspection.

6. Cancellation and Refunds
Cancellations must be made at least 24 hours before the scheduled appointment. Refunds for prepayments are provided only if cancellation occurs within this timeframe, subject to verification. No refunds are given after services have commenced.

7. Intellectual Property
All content on this Site, including text, images, logos, and videos, is owned by ComputerRepairQueens or its licensors. You may not reproduce, distribute, or use our content for commercial purposes without explicit written permission.

8. Privacy
Your use of our Site is also governed by our Privacy Policy. We collect and process personal information as described in our Privacy Policy for service delivery and communication purposes.

9. Limitation of Liability
To the maximum extent permitted by law, ComputerRepairQueens and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or Services, including loss of data, income, or property.

10. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of courts located in New York for any disputes.

11. Changes to Terms
We may revise these Terms at any time without notice. Continued use of our Site after changes constitutes acceptance of the updated Terms.

12. Contact Us
If you have questions about these Terms or our services, please contact us at:
Phone: (929) 678-5513
Email: [email protected]
Address: Computer Repair Queens, NYC

By using our Site or services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Privacy Policy

Effective Date: January 1, 2026

Computer Repair Queens ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

• Personal Information: Name, phone number, email address, service address, ZIP code.
• Service Details: Appliance type, issue description, appointment preferences, notes.
• Contact Preferences: Phone, email, or SMS/text communication.

2. How We Use Your Information

• Schedule and manage service appointments
• Contact you regarding repairs or installations
• Provide estimates, invoices, and service updates
• Improve service quality and customer experience
• Meet legal and operational requirements

3. Payments & Financial Information

We do not store credit card or banking information on our servers. All payments are processed securely through third-party payment providers.

4. Smart Home & In-Home Services

For smart home installations or in-home repairs, technicians may temporarily access devices or networks solely to complete the requested service. We do not monitor, store, or access personal data beyond what is necessary.

5. Pick-Up & Drop-Off Services

If you use our pick-up or drop-off services, we collect location and contact details only to complete the service safely and efficiently.

6. Information Sharing

We do not sell or rent your personal information. Information may be shared only with:

• Technicians assigned to your service request
• Payment processors for transaction completion
• Authorities when required by law

7. Cookies & Website Data

Our website may use basic cookies or analytics tools to understand site usage and improve performance. These tools do not collect sensitive personal data.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.

9. Your Rights

• Request access to your personal information
• Request corrections or updates
• Request data deletion, subject to legal obligations
• Opt out of non-essential communications

10. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Information

Computer Repair Queens
Email: [email protected]
Phone: 929-678-5513
Service Area: New York & New Jersey

Pricing, Rates & Cancellation Policy

Effective Date: January 1, 2026

This Pricing, Rates & Cancellation Policy explains how Computer Repair Queens charges for services, diagnostics, repairs, and cancellations. By scheduling an appointment or using our services, you agree to the terms outlined below.

1. Job-Based Pricing (Not Hourly)

Computer Repair Queens charges by the job, not by the hour. Pricing is based on the type of service, complexity of the repair or installation, parts required, and labor involved. We do not offer hourly billing under any circumstances.

2. $99 Diagnostic & Dispatch Fee

A $99 diagnostic and dispatch fee is required to schedule any in-home or on-site service appointment.

• This fee covers technician dispatch, professional diagnostics, troubleshooting, and initial evaluation.
• Minor adjustments or brief repairs may be completed during the diagnostic visit at the technician’s discretion.
• The $99 fee is required upfront to confirm your appointment date and time.
• Once payment is received, a technician will be scheduled and a representative may reach out to confirm details.

3. Diagnostic Fee Credit Toward Repairs

If additional repairs or services are required beyond the diagnostic visit, the $99 diagnostic fee will be applied as a credit toward the total cost of the approved repair or service.

• The diagnostic fee acts as a deposit toward further work.
• If the client approves additional repairs, the remaining balance will be billed accordingly.
• If no further repairs are approved, the diagnostic fee covers the completed evaluation and technician visit.

4. Repairs, Installations & Additional Services

After diagnostics are completed, the technician will explain the issue, recommended solutions, and pricing for any additional repairs or services.

• All additional repairs or installations are billed separately.
• Pricing is based on the required service, parts, and labor.
• No further work will be performed without customer approval.

5. Payment Requirements

Payment for services is required upfront before work begins.

• The $99 diagnostic fee must be paid to schedule a technician.
• Payment for approved repairs or services must be completed before service execution.
• Payments may be charged to the card on file or completed through approved payment methods.

Accepted payment methods include:

• Credit & Debit Cards (Visa, Mastercard)
• Cash
• Zelle
• Cash App
• PayPal
• Invoices (when applicable)

6. Non-Refundable Diagnostic Fee

The $99 diagnostic and dispatch fee becomes non-refundable once a technician is dispatched.

• This fee compensates technician time, travel, and professional evaluation.
• Time spent during diagnostics is at the technician’s professional discretion.
• Completion of diagnostics does not guarantee repair if additional work is declined.

7. Cancellations & Refunds

Customers may cancel or reschedule appointments under the following conditions:

• Cancellations made at least 24 hours before technician dispatch are eligible for a full refund to the original payment method.
• Same-day cancellations or cancellations after technician dispatch are not eligible for a refund.
• No-shows will result in forfeiture of the diagnostic fee.

8. Service Completion & Final Billing

If a full repair or installation is approved after diagnostics:

• The $99 diagnostic fee will be deducted from the final service total.
• The remaining balance must be paid before or at the time of service.
• All pricing is confirmed prior to repair commencement.

9. Pricing Adjustments

Pricing may vary depending on appliance type, condition, availability of parts, and service complexity. All pricing discussions and approvals occur before work begins.

10. Contact Information

For questions regarding pricing, diagnostics, or cancellations, please contact us:

Computer Repair Queens
Email: [email protected]
Phone: 929-678-5513
Service Area: New York & New Jersey

By scheduling an appointment, you acknowledge that you have read, understood, and agreed to this Pricing, Rates & Cancellation Policy.

1. Introduction
This Acceptable Use Policy ("Policy") outlines the rules and standards for using [Your Website Name] (the "Website"). By creating an account, accessing, or using our services, you agree to comply with this Policy. Violation of this Policy may result in account suspension, termination, or legal action.

2. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use or security breach. You may not use another user’s account without explicit permission.

3. Prohibited Activities
You may not use the Website to:
- Violate any applicable local, state, national, or international laws.
- Engage in fraudulent activity, including identity theft or unauthorized payment processing.
- Upload, transmit, or distribute malicious software, viruses, worms, or harmful code.
- Attempt to gain unauthorized access to any part of the Website, servers, or networks.
- Interfere with the normal operation of the Website, including overloads, denial-of-service attacks, or attempts to bypass security mechanisms.
- Share, sell, or misuse sensitive information of other users, including payment or personal data.
- Impersonate another person or entity, or misrepresent your affiliation with any person or organization.
- Use the Website to harass, threaten, defame, or harm others.
- Engage in any activity that could damage, disable, or impair the Website, or interfere with other users’ enjoyment of the services.

4. User-Generated Content
If you post, upload, or share content on the Website, you retain ownership but grant us a worldwide, royalty-free license to use, display, distribute, and modify the content as necessary to provide our services. You are solely responsible for your content and must ensure it does not violate this Policy or any applicable laws.

5. Payment Information & Security
You may store payment information for convenience in using our services. You must ensure that all information you provide is accurate and authorized. Unauthorized use or fraudulent activity may result in immediate account suspension and legal action. We use industry-standard security measures, but you are responsible for securing your own devices and accounts.

6. Prohibited Content
You may not upload, share, or transmit content that is:
- Illegal, harmful, or violent.
- Infringing on copyrights, trademarks, or other intellectual property rights.
- Obscene, sexually explicit, or pornographic.
- Harassing, abusive, or discriminatory based on race, gender, religion, nationality, or other protected characteristics.

7. Monitoring & Enforcement
We reserve the right to monitor usage of the Website to ensure compliance with this Policy. Accounts found in violation may be suspended, restricted, or terminated. We may report illegal activities to law enforcement authorities.

8. Termination
We may terminate or suspend your access to the Website at our sole discretion, with or without notice, if you violate this Policy or engage in activities harmful to the Website or its users.

9. Liability
The Website is provided "as is" without warranties of any kind. We are not liable for damages resulting from your use or inability to use the Website, including loss of data, financial loss, or other damages caused by violations of this Policy.

10. Changes to This Policy
We may update this Policy at any time. Users will be notified of significant changes via email or on the Website. Continued use of the Website after such changes constitutes acceptance of the updated Policy.

11. Contact Us
If you have questions or concerns about this Acceptable Use Policy, please contact us at [Your Contact Email].

Refund Policy

Effective Date: January 1, 2026

At Copmuter Repair Queens, customer satisfaction is important to us. This Refund Policy explains when refunds may be issued and the conditions under which they apply.

1. Service Fees & Diagnostics

• Diagnostic and service call fees are non-refundable once a technician has been dispatched or work has begun.
• Diagnostic fees cover time, travel, and professional evaluation.

2. Repair Services

• Refunds are not provided for completed repair services.
• If a repair issue reoccurs due to workmanship within a reasonable period, we will assess the issue and offer a repair adjustment when applicable.
• Refunds are not issued for issues unrelated to the original service.

3. Parts & Materials

• Installed parts are non-refundable once installed.
• Special-order parts are non-refundable.
• Manufacturer warranties, if applicable, are handled directly with the manufacturer.

4. Smart Home & Installation Services

• Installation services are non-refundable once completed.
• Compatibility issues caused by existing equipment, network conditions, or third-party devices are not grounds for a refund.

5. Pick-Up & Drop-Off Services

• Pick-up and delivery fees are non-refundable once service is performed.
• Customers are responsible for providing accurate device and service information.

6. Cancellations

• Appointments canceled before technician dispatch may be eligible for a partial refund.
• Same-day cancellations or no-shows may result in forfeiture of service fees.

7. Payment Disputes

• Customers must contact us directly to resolve billing concerns.
• Chargebacks or payment disputes without prior communication may result in service refusal.

8. Exceptions

Refunds may be issued at our discretion in cases of billing errors or exceptional circumstances. All decisions are final.

9. Contact Information

For refund-related questions, please contact us:
ComputerRepairQueens
Email: [email protected]
Phone: 929-678-5513
Service Area: New York & New Jersey

Standard Operating Procedures (SOP)

Effective Date: January 1, 2026

These Standard Operating Procedures (SOPs) outline the consistent processes followed by Computer Repair Queens to ensure safe, reliable, and high-quality service delivery.

1. Appointment Scheduling

• Customer requests are received via phone, email, or website form.
• Service type, location, and availability are confirmed before scheduling.
• Customers receive confirmation with appointment details.

2. Pre-Service Preparation

• Technicians review service details prior to arrival.
• Required tools, parts, and equipment are prepared in advance.
• Technicians follow safety and hygiene standards before entering a property.

3. On-Site Service Procedures

• Technicians identify themselves upon arrival.
• Initial diagnostics are performed and explained to the customer.
• Repairs or installations are completed using approved tools and parts.
• Work areas are kept clean and organized.

4. Smart Home & Network Services

• Devices are installed and configured according to manufacturer guidelines.
• Network access is used only as required for service completion.
• No personal data is accessed, stored, or monitored.

5. Pick-Up & Drop-Off Services

• Items are documented at pickup and delivery.
• Devices are handled carefully to prevent damage.
• Customer confirmation is obtained upon completion.

6. Quality Assurance

• All repairs and installations are tested before job completion.
• Customers are shown completed work and given usage guidance.
• Any follow-up requirements are documented.

7. Payment & Documentation

• Invoices are provided upon service completion.
• Payments are processed securely.
• Service records are maintained for internal reference.

8. Customer Communication

• Customers are treated respectfully and professionally.
• Clear explanations are provided for services performed.
• Concerns or complaints are addressed promptly.

9. Safety & Compliance

• Technicians follow workplace and electrical safety standards.
• Local laws and regulations are observed.
• Protective equipment is used when required.

10. Continuous Improvement

• Customer feedback is reviewed regularly.
• Procedures are updated to improve service quality.
• Training is provided as needed.

11. Contact Information

Computer Repair Queens
Email: [email protected]
Phone: 929-678-5513
Service Area: New York & New Jersey